"Hi Justin,
I thought that the way you dealt with someone (me!) who wasn't sure that he wanted a new car, was excellent. Your follow-up phone calls were appropriate and the time that you took to explain all the features of the vehicle to my wife and I, was appreciated.
You're a very personable young man who made the sale because of yo...ur friendliness and lack of pressure.
Even more impressive was the after sales service you gave when I discovered a small problem with the vehicle.
http://adelaidereviews.com/121/customer-review-of-adrian-brien-automotive-by-ross-from-hove/
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